Requesting a Master Suite might unlock added amenities like a private pool and spacious living area, perfect for family relaxation.

The rollercoaster I didn’t see coming

The beachfront junior suite was a paradise with stunning views and incredible service from the staff! Planning our excursions was seamless thanks to our attentive concierge. The relaxed atmosphere was just what we needed!

The dining options felt repetitive, primarily revolving around a limited selection. more variety would enhance the experience. We also noted that the room service had some delays that occasionally interrupted our relaxation.

our family had an amazing time during our 4-night stay! the beachfront junior suite was a paradise, offering breathtaking views and the soothing sound of waves. the exceptional service from staff like alberto and his team made our experience memorable, ensuring we felt special throughout our visit.

only one restaurant was open.

A food lover's paradise

The unique fresh fruit smoothies served by the pool were a delightful surprise! Staff were always eager to help, creating a warm atmosphere throughout my stay.

The beach access was limited due to seaweed, which made it less appealing to swim. A bit more attention to cleanliness at the beach area would improve the experience.

The beachfront view was breathtaking, and the

room was impeccably clean and spacious. The 24-hour room service was a lifesaver for late-night snacks. However, the limited restaurant variety left us wanting more after a few days, and the pool bar closing early felt restrictive.

Loved the infinity pool and kids' club activities, but the beach had rocky areas.

My family and i had a fantastic 4-night stay here, surpassing our previous stay in puerto morelos. The beachfront junior suite was fine, with amazing ocean views and the sound of waves right outside our balcony. The staff, especially our concierge, were attentive and made everything enjoyable.

limited vegetarian dining options.

The beautifully decorated lobby and serene pool areas were easily accessible, making it a perfect environment for seniors like myself to relax and enjoy the stunning ocean views while the attentive staff catered to our every need.

More varied dining options would enhance the experience.

The kids club was an absolute lifesaver. my daughter loved all the fun activities and we got some chill time. The spa was amazing, and relaxing by the infinity pool was the perfect way to unwind. The only hiccup was the occasional delay in room service, but it didn’t really bother us at all. 🌊

The beachfront junior suite offered breathtaking views and the soothing sound of waves, creating a paradise vibe. Unique fresh fruit smoothies served by the pool were a delightful surprise, enhancing the overall relaxing atmosphere.

Limited entertainment options lead to quiet evenings, particularly since this resort attracts many young families. Dining choices felt repetitive, as the vegetarian options were few and predominantly Italian or Mexican, which may leave guests looking for more variety. Additionally, the requirement to reserve amenities like dinner and loungers may feel cumbersome to some travelers seeking a more spontaneous experience.

The experience was exceptional, particularly with the attentive staff who made a point to cater to our every need. The spacious Master Suite provided a perfect retreat, and the kids club kept my daughter engaged with daily activities, giving us some much-needed relaxation time. The shrimp tacos served by the pool were a highlight, and I appreciated how clean the facilities remained throughout our stay. However, the fitness center was smaller than expected, which could be improved, and while the dining options were decent, more variety would enhance the experience.

Perfect Family Retreat with Some Room for More Fun

Our stay was delightful with modern facilities and attentive service. Loved the fresh fruit ice pops by the beach! For families, consider exploring the El Faro Grill for a delicious brunch. Just wish there were more evening activities to keep the fun going post-dinner.